Sunday, November 30, 2008

Do You Have A Defining Statement

Writen by Tim Connor

A defining statement is a very specific and precise elevator statement. It combines all of the necessary ingredients so that when a prospect walks away from an elevator conversation with you they know; who you are, what you do, how they will benefit by doing business with you.

A defining statement * should include all of the following.

1. It must use common one syllable words that are easy to understand. If you stick to the language an 8th grader (and I am not referring here to slang) would understand you are in good shape.

2. It must be conversational. It is not an advertising them or slogan it is a conversational answer to, "What do you do?"

3. It must create some attraction on the part of the other person. It should make people want to talk with you, be with you, learn from you.

4. It must have a dream focus. If it helps the prospect see the future as better than the present in any way you have a dream focus.

5. It must contain the what and the who. It defines outcomes and who would be served by working with you or buying from you.

6. It must have a duel focus. Create a two part statement that has two outcomes and you will there fore appeal to a wider audience.

7. It must have repeatability. This may be the hardest one to accomplish but if you can get other people to be able to repeat it - watch your referrals soar.

A few tips to consider.

- Use the words like 'work with".
- Use the word want.
- Use one 'and' in your statement.
- Use three to five word outcomes.

A few ways to use a defining statement.

1. Introduce yourself with it when appropriate.
2. Use it in your telemarketing efforts.
3. Turn it into a headline for a brochure.
4. Use it on the home page for your website.
5. Use it on your voice mail message.
6. Put it on your fax cover sheet.
7. Write articles built around it.
8. Order promotional gifts and give-aways with it printed or engraved on them.

A special thanks to my good friend Mark LeBlanc for permitting me to use some of his ideas in this tip from his book, Growing Your Business.

Here is my defining statement as an example:

I own an international business that works with large and small organizations worldwide who want to increase their sales and improve their management focus.

Take your time developing a defining statement. This one took me several hours over a period of a few weeks. But, once you have it now let it get a hold of you and believe it, memorize it, practice it, use it and watch it galvanize the people you interact with.

Tim Connor, CSP is an internationally renowned sales, management and leadership speaker, trainer and best selling author. Since 1981 he has given over 3500 presentations in 21 countries on a variety of sales, management, leadership and relationship topics. He is the best selling author of over 60 books including; Soft Sell, That's Life, Peace Of Mind, 91 Challenges Managers Face Today and Your First Year In Sales. He can be reached at tim@timconnor.com, 704-895-1230 or visit his website at http://www.timconnor.com

The Hidden Power Of Networking

Writen by Robert Warlow

We all make use of traditional forms of getting new business in – advertising, direct mail, brochures etc but networking is one form of marketing which, has been under-utilised. Until now that is. Small business owners are finally beginning to under stand the power of networking and what it can do for their sales figures.

But what is networking?

In its most basic form, it's word-of-mouth advertising but originated by you, not your customers. It involves taking every opportunity to raise awareness of your product or service amongst the people you meet. At a more sophisticated level, networking can be achieved by taking advantage of the formal networking groups or events that have been arranged purely with the idea of putting potential partners together.

But how can you, as a small business owner, become a more effective networker and take full advantage of the opportunities presented? We are going to give you some key tips and ideas on how to be a better networker.

What are the key advantages of networking?

Networking has some very good advantages over the traditional type of marketing:

· It's free! Talking to someone costs nothing except your time

· It's targeted marketing in that it's likely the person you are talking to has a direct interest in your product or service. Consider newspaper advertising, which will mostly be read by people who have no interest in what you have to offer

· It's face-to-face marketing unlike direct mail, adverts and telephone calls. You have the immediate opportunity to establish rapport and get an understanding of the person's problems

· You have the chance to mix with business owners in other industries, which may open the door to new opportunities you had not previously considered

· It's not only a way of creating business but also a great way to solve problems and seek advice. Why sweat over a solution when someone has probably already experienced and solved the same problem? Ask and find out who can help you

Where to find a network

Finding a place to network, where like minded business owners are present, is not that difficult. Whilst you should be networking all the time – taking the opportunity to promote yourself where ever you can – it's more effective if you can meet people who are there to do the same thing; you can get onto the same wavelength that much quicker.

Here are some possible networking opportunities to think about:

· Your local Chamber of Commerce, BNI group or business club - as well as hosting their normal meetings (which are great networking opportunities anyway) they may hold regular networking sessions which are dedicated to putting business people together

· Government advice agencies – most countries have government bodies which have the remit of helping local small businesses, some of them may already hold network meetings where they bring together a batch of 'new recruits'. Check out you country's small business advice agency web sites to see what support they can offer

· Trade Associations – your industry may have an association which holds regular meetings. Although you are interacting with businesses in the same line you will still be able to find solutions to problems and pick up new ideas. Who knows, if you establish good rapport with another business, they may be happy to refer surplus work to you or tap into a unique specialisation you may have?

· Seminars – keep a look out for seminars being run for small business owners. As well as being informative, they are a great networking opportunity, especially over coffee and lunch when you have the chance to start a conversation going along the lines of, "How do you think you're going to apply that point we learnt this morning in your line of business?"

In just this one question you will have found out what business they are in and one of the problems they are currently facing. If you're lucky, you may be able to offer help as well – one extra sale!

· Anywhere and everywhere – remember to network all the time! Never miss an opportunity to tell people what you do. You may only get a successful hit in one out of a hundred contacts, but one sale may be enough to make it all worthwhile!

Where and when are meetings likely to be held?

Formal networking events can be held over breakfast, lunch and dinner. Breakfast sessions are popular because it allows business owners to start the day on a positive note, leaving the remainder of the day free for 'business as usual'. But how good are you at holding a sensible conversation at 7 o'clock in the morning? If you don't look or sound your best in the early morning, then you had better find an alternative!

The best networking events are where you are free to 'work the room' and not be tied to a table with food being served.

What to prepare

As with any marketing promotion, networking should be thoroughly prepared for. Badly presented sales pitches lead to lost sales; the same goes for networking. So what should you do before attending a networking session?

Step 1: Know your products and services inside out. If you are only just starting out, make sure you are fully briefed on all the inn's and out's of your product.

Step 2: Write and rehearse an opening statement to the question "What do you do?" This may sound an easy question but try thinking an answer on the spot and at the same time making it some good! Not so easy. Write a clear and concise statement, which encapsulates everything about your business. Remember, this is your chance to impress! Having decided on your opening line, rehearse, rehearse and rehearse. It has to be word perfect and confident sounding.

Step 3: Make sure you have enough business cards. You don't want to scribble your number on the back of a napkin! Not very professional.

Step 4: Double check the venue and time. You don't want to turn up late and miss any opportunities or appear to be lacking in time management skills.

Step 5: Dress to impress. Make sure you are neat and tidy – everything a successful small business owner should be.

Step 6: Leave your house/office in plenty of time to make sure you don't arrive totally stressed out

You're off!

You have arrived at the venue and if this is your first time, what are you likely to do? Find the nearest corner and pray that someone doesn't approach you! Networking, especially the first time, can be nerve-wracking. It does take a degree of confidence but over time this gets better.

© Robert Warlow Small Business Success

Small Business Success is a resource dedicated to helping small business owners be more successful. If you are looking for a regular flow of ideas and tips then subscribe to Small Business Success a free newsletter, which provides you with quick tips, ideas and articles. Visit http://smallbusinesssuccess.biz

Saturday, November 29, 2008

It Pays To Be Friendly

Writen by Lance Winslow

Most small business people do not take advantage of human relationship issues. They do not understand that being nice and friendly, out going and enthusiastic pays high dividends. When you are out and about in public you should always wear a smile, wave, honk and have a positive displacement. Such a public image makes people wish to do business with you, it is a good thing.

Waving

When you're driving around town, remember to wave to your regular customers, your corporate customers and even non-customers. Soon you'll notice everyone is waving in your direction, honking their horn and some may follow you to your next stop for service just to get a business card. When you are driving a company vehicle with a magnetic sign on it, you are advertising, if you follow that up with a high-energy attitude you will attract new customers and enhance referrals from your previous golden customers. Sometimes you'll need two hands to wave to everyone and won't be able to shift the standard transmission in your car or truck. Encourage your crews to show the same friendliness and enthusiasm when driving any of your company vehicles.

Honking

If you drive by a business where you know a lot of people and customers, announce yourself by honking. Catering trucks do it all the time. Honk and wave when you go by a gas station even if you don't know anyone there, because someone will think your friendliness was directed at them and will wave back. Others will assume you were waving at someone else and that you must have lots of friends around town.

Thumbs Up

Give the thumbs up sign to police and fire vehicles. Give a thumbs up especially to the police. Due to the nature of their job, they believe that no one likes them and the fact is that many people don't. After all, no one likes to get a ticket. A lot of people do like police officers and if you let them know you're on their team and appreciate their efforts to keep crime under control, you create instant good will with the police department. If the police wave back to you at a crowded intersection, this increases the public's recognition of your role as a positive, contributing member of the community and makes people feel safe and happy about your service as well.

Grocery Stores

When you're in a grocery store and you are wearing your company logo on your shirt it helps to smile at people and make positive eye contact. Be friendly at all times, especially in line where you are most able to make personal contact with others. It makes people happy even though you both have to wait in line. Make sure you always carry business cards with you.

Be proactive when you are not a work too and any time you are in public, it is best way to win friends and influence people. It is a good idea and it adds positive vibes for the entire community. Think about it.

Lance Winslow

Make A Friend Everyday Network

Writen by Geoff Ficke

Have you ever noticed how successful people always seem to have a very wide net of friends and acquaintances? Howard Hughes became an infamous recluse only after he was fabulously wealthy. His network of business associations enabled him to excel in aviation, manufacturing, heavy industry, oil, movie making and hotel/casino ownership. He tapped into the best managers, engineers and executives available within each industry he tackled to manage his properties and provide essential expertise.

Most people are very lucky if they have two or three truly close personal friends in a lifetime. Do not confuse personal friends, friends and acquaintances. An acquaintance is a person we see from time to time, know in passing and have some basic knowledge of their background. A friend is more likely someone we socialize with, invite into the home and make an effort to schedule onto our social calendar. The rare personal friend is that person to whom we will divulge innermost secrets, trauma, joys and fears.

You will never have a personal friend, social friend or acquaintance unless you perform some type of networking. Remember the first day at a new school. You want to be accepted, avoid rejection at all costs and meet someone with your values and interests. At first this is an intimidating circumstance, confronting new surroundings and lack of any familiarity can be daunting.

After a few classes, or a few lunch periods, you enjoy that ground breaking first conversation with a fellow student. The chat is almost always a series of exploratory questions. What is your name? Where are you from? Why did you transfer? Are you trying out for cheerleader today? In addition to breaking the ice, the foundation questions establish the base line for constructing a minimum platform from which to begin a potential friendship at some level.

An entrepreneur faces the same networking issues faced by the new student. Typically, everyone involved in the field he is trying to enter is a stranger. He probably does not know a patent attorney, investment bankers, product designers, sales agents, marketing strategists and so many more specialists he might need to successfully bring the invention to a successful fruition.

Successful entrepreneurs are constantly networking. They view every human contact as an opportunity to meet someone that might represent a potential friendly acquaintance and mutually beneficial business contact. Today's casual acquaintance often evolves into a business contact. Maybe, today, there is nothing more than an exchange of names and handshakes. But, tomorrow, a situation that includes opportunity may arise.

I recently was looking at a house to buy. I had never met the real estate agent attempting to sell the house to me before the tour. I gave the lady agent my business card and told her what I do. I already knew that she was a real estate agent. She began asking questions about my business, services, contacts in the pet toy area, and more. I did not buy the house, but I did engage a new client. She loves cats and had an idea for a terrific cat exercise toy that she needed help in commercializing. This is Networking 101!

I am always amazed at how many times I ask someone for a business card and they do not have one. This is a lost opportunity. I never go anywhere, ever, without business cards. Remove a credit card from your wallet, cut it up and replace with some business cards. This is a far more productive use of wallet space.

Networking is possible in almost every public situation. I recently saw a fellow with a funny hat in the mall. I had never seen such a hat: it was novel, clever and had a winning design. I introduced myself to the gentleman wearing the hat. He took off the hat, proudly pointed out all of the features built into the hat, and then advised me that he wore the hat in public to gauge responses he receives on the style. He looked at my card and in disbelief said, "I have been looking for somebody with your background to help me sell this cap for two years".

I encourage new entrepreneurs to immerse themselves in the industry they are attempting to enter. If there are industry specific conferences, attend as many as possible. Ask questions. Stay afterwards and introduce yourself and give everyone you meet a business card. Do not drink alcohol. Make sure the business card contains a clear and obvious reference to your project (i.e. do not list Mike's Inventions, instead, Patented, Ergonomic New Paint Applicator).

Attend trade shows, walk showrooms, introduce yourself to potential mentors, join the Lions Club, Rotary Club and local Chamber of Commerce. Enter competitions for new inventions and product submission. Talk to people, ask questions and listen closely to the answers. The more you network, the easier it becomes. The fatter your Rolodex the more access you will have to the answers: guidance, contacts and the expertise you will need to conquer every task a fledgling entrepreneur will face. Additionally you will expand your base of acquaintances and friends, a nice bonus.

In 1993 I met Jane, who had a project that targeted children's obesity. She was a very nice person but she recognized that she was not passionate enough to succeed as an entrepreneur. We casually stayed in touch. In 2005 I received a contact from another lady with an exciting opportunity in the jewelry category. She called me based on a reference she received from a neighborhood acquaintance, Jane. The meeting I had taken with Jane in 1993 had seemed futile after there was no positive result. And yet, I had left enough of an impression on her that she brought to me a new opportunity with a terrific upside.

Networking can take many forms. If you are truly passionate about your new business opportunity you will want to share the details with as many people as possible. Be careful! Learn to describe your novel product without providing details. Never provide details unless you receive a signed and dated Non-Disclosure Agreement (secrecy). Nevertheless, you have to paint a picture for your new network generated contacts that excites and creates a thirst to know more. Speak in broad terms, with enthusiasm but not sophistry, about the opportunity. Discuss the benefits society and consumers will derive from your product without giving away your inventions specific workings.

You can not network successfully without a positive outlook and demeanor. Sadly, many inventors feel abused by the process of launching a new business opportunity or product. They are convinced that they have the next really big thing. And, in actuality, they might have the next really big thing. However, the free flow of ideas thrashing about in the modern marketplace is not always perfectly efficient in choosing the winners and losers that we might deem appropriate in a perfect world.

Some good products never get to market, while lesser quality offerings often succeed. My experience over many years of working with inventors and entrepreneurs is that idea's and inventions are crucial, but their novelty can be trumped negatively by personal deficiencies. It can be hard to keep going when the trail seems to always end at a stop (NO!) sign. Keep networking! Keep pushing, positively! The next stranger you meet in a networking situation might be the missing link that will take you to success. If you do not keep trying to find, and get to know that key person, you will be short- changing your invention and your potential to realize success. And, you are missing the chance to make a new friend.

Geoff Ficke has been a serial entrepreneur for almost 50 years. As a small boy, earning his spending money doing odd jobs in the neighborhood, he learned the value of selling himself, offering service and value for money.

After putting himself through the University of Kentucky (B.A. Broadcast Journalism, 1969) and serving in the United States Marine Corp, Mr. Ficke commenced a career in the cosmetic industry. After rising to National Sales Manager for Vidal Sassoon Hair Care at age 28, he then launched a number of ventures, including Rubigo Cosmetics, Parfums Pierre Wulff Paris, Le Bain Couture and Fashion Fragrance.

Mr. Ficke and his consulting firm, Duquesa Marketing, Inc. (http://www.duquesamarketing.com) has assisted businesses large and small, domestic and international, entrepreneurs, inventors and students in new product development, capital formation, licensing, marketing, sales and business plans and successful implementation of his customized strategies. He is a Senior Fellow at the Page Center for Entrepreneurial Studies, Business School, Miami University, Oxford, Ohio.

Friday, November 28, 2008

How To Network If Youre Shy

Writen by Josiah Mackenzie

One of the biggest deterrents to effective networking is shyness and the lack of confidence to get out there and meet new people. Even if you consider yourself a naturally outgoing person, you've probably had moments where the thought of entering a room full of strangers made you nervous.

First, you need to realize that the majority of people are shy - at least in certain situations. You're not the only one! I've found that once you adopt this realization, it does wonders for you. See that executive standing by himself? Deep beneath all the power and prestige there's probably a shy man wishing and waiting for someone to strike up a conversation with him.

Next, practice your networking skills with friends and family. Make a list of all the people you see frequently, but maybe haven't had the chance to talk with recently. As the situation permits, practice the art of small talk with these people who you know are friendly toward you. The same skills you use with your family and friends can be used for "friends you haven't met yet."

Another good tactic is to find someone who is naturally extroverted, and get him or her to introduce you to others. This works well for two reasons. First, it will be much easier to meet new people. Your friend will act as the link between you and the person you're meeting - providing information and getting a conversation started. Second, your talkative friend will help cover any awkward gaps in conversation.

Networking with an extroverted friend can be helpful at first, but you can't rely on them forever. Eventually, you'll have to step out on your own and do the meeting yourself.

When that time comes, I suggest you look for the wallflowers. Wallflowers are other shy people who like to stand by themselves, away from others. People like the shy executive I used as an illustration earlier are just waiting for others to come and talk with them. Be that person and reap the rewards!

If you don't want to be always seeking others out, position yourself so they come to you. Put yourself in situations that force you to meet new people. Work at a reception desk. Offer to be a greeter for an event. You'll find it very easy to talk with people when they come to you.

Finally, I would encourage you to continually develop your conversational skills. By reading a couple good books on the art of talking with others you'll develop your ability to effectively communicate with others. I guarantee that when you come to an event with 5 fail-proof ways to start a conversation, you'll be far more confident when it comes time to enter a room full of new people.

If you practice the tips mentioned in this article, you're going to meet a lot of people. Remember them easily with PalPad: http://www.mypalpad.com